1. Save what you want to keep
Before deleting anything, export the records you want to keep from My Self → Settings → Data & Security. Notes, check-ins and steps saved to your account are removed with it; records that exist only on a device are separate.
2. Delete your account in the app
Sign in, open My Self → Settings → Data & Security → Delete Account and confirm. This deletes your account and the data saved to it on our servers: your profile, journal notes with their photos and recordings, check-ins, intentions and steps. If the request fails, it has not been completed: retry or contact support.
3. Clear separate local records
Use the local data controls in Data & Security to remove records you no longer want on this device, or delete the app. Deleting only a server account should not be assumed to remove every local record. Deletion cannot be undone.
4. Manage your Apple subscription separately
Account deletion does not cancel billing. Open iPhone Settings → your name → Subscriptions to cancel. Apple may retain purchase records under its own policies, and records subject to legal retention may remain as explained in our privacy policy.
Can’t access the app?
Email [email protected] from the email associated with your account, with the subject “Step to Self account deletion”. We may ask you to verify ownership. Never send your password. This contact option also covers access, correction and other privacy requests.